FAQs

WHAT IS YOUR RETURN POLICY?

To prioritize hygiene and the intimate nature of jewelry, all sales are final unless your item arrives damaged or defective. Please refer to our Return & Exchange Policy for details.

I NEED TO CHANGE MY ORDER INFORMATION. HOW CAN I DO THAT?

If you need to change your order, please contact us at info@chictrio.com. Note that once we have processed and shipped your order, we will be unable to make any changes.

WHAT IS YOUR CONTACT INFORMATION?

Customer Service Email: info@chictrio.com

CAN I CANCEL MY ORDER?

Your order can be canceled before it has been shipped, so please contact Customer Service (info@chictrio.com) as soon as possible.

HOW SHOULD I CLEAN MY JEWELRY?  

Gently wipe natural stones/pearls with a dry microfiber cloth. Avoid chemicals, water, or steam. Store in our provided pouch to protect against scratches and oxidation.  

WHAT QUALITIES AS A “QUALITY ISSUE”?

Defects in materials or craftsmanship (e.g., broken chains, unsecured gemstones, tarnishing within 7 days of delivery). Artificial damage is not covered.   

DO YOU OFFER REPAIRS?

Yes, we provide one-year repair services for manufacturing flaws. Please refer to our International Warranty for details.